> ## Documentation Index
> Fetch the complete documentation index at: https://village-docs.villagelabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resources & Support

> Resources for Peninsula users

## Peninsula Resources

Everything you need to succeed with Peninsula.

## Documentation

### User Guides

**For plan sponsors:**

* Getting started guide
* Annual administration process
* Using the participant portal
* Data submission guidelines
* FAQ

**For TPAs:**

* Platform overview
* Administration workflows
* Client onboarding
* Best practices
* Technical documentation

### Video Tutorials

**Available topics:**

* Platform overview (10 min)
* Census data processing (15 min)
* Running compliance tests (12 min)
* Generating reports (8 min)
* Client portal walkthrough (7 min)

## Support

### Contact Options

**Email Support:**

* Email: [support@villagelabs.com](mailto:support@villagelabs.com)
* Response: Within 1 business day
* Best for: Non-urgent questions

**Phone Support:**

* Available: 9am-5pm ET
* For: Urgent issues
* Priority for Enterprise clients

**Chat Support:**

* In-platform chat
* Quick questions
* Technical help

### Support Hours

**Standard:**

* Monday-Friday: 9am-5pm ET
* Email monitored evenings/weekends

**Enterprise:**

* Extended hours available
* Dedicated support line
* After-hours emergency support

## Training

### Live Training

**Webinars:**

* Monthly training sessions
* Topic-specific workshops
* Q\&A sessions
* Recorded for later viewing

**Custom Training:**

* Tailored to your team
* On-site or virtual
* Flexible scheduling
* Ongoing education

### Self-Paced Learning

**Learning Center:**

* Video tutorials
* Step-by-step guides
* Best practices
* Tips and tricks

**Certifications:**

* Peninsula Administrator certification
* Advanced features certification
* Continuing education credits

## Community

### User Forum

**Connect with peers:**

* Ask questions
* Share best practices
* Learn from others
* Vote on features

### Events

**Annual Conference:**

* User presentations
* Networking
* Product updates
* Expert sessions

**Regional Meetups:**

* Local gatherings
* Casual networking
* Knowledge sharing

## Updates & News

### Product Updates

**Release notes:**

* New features
* Improvements
* Bug fixes
* Coming soon

**Frequency:** Monthly

### Newsletter

**Topics covered:**

* Product news
* Industry updates
* Tips and tricks
* Success stories

**Frequency:** Monthly

### Regulatory Updates

**Stay informed:**

* DOL guidance
* IRS changes
* Compliance alerts
* Action required

**Delivery:** As needed

## Tools & Templates

### For TPAs

**Available downloads:**

* Client onboarding checklist
* Data submission templates
* Communication templates
* Sales materials
* Marketing resources

### For Plan Sponsors

**Available downloads:**

* Census template
* Distribution request form
* Beneficiary designation form
* Plan summary template

## FAQ

### General Questions

<AccordionGroup>
  <Accordion title="How do I reset my password?">
    Click "Forgot Password" on login screen, or contact support.
  </Accordion>

  <Accordion title="Who do I contact for support?">
    Email [support@villagelabs.com](mailto:support@villagelabs.com) or use in-app chat.
  </Accordion>

  <Accordion title="How do I access training materials?">
    Log in to your account and visit the Learning Center.
  </Accordion>

  <Accordion title="Can I download my data?">
    Yes, you can export all your data at any time.
  </Accordion>
</AccordionGroup>

### Technical Questions

<AccordionGroup>
  <Accordion title="What browsers are supported?">
    Chrome, Firefox, Safari, and Edge (latest versions).
  </Accordion>

  <Accordion title="Is there a mobile app?">
    No app required - the platform is mobile-responsive.
  </Accordion>

  <Accordion title="How is my data protected?">
    Bank-level encryption, SOC 2 certified, regular audits.
  </Accordion>

  <Accordion title="What about data backups?">
    Automatic daily backups with 30-day retention.
  </Accordion>
</AccordionGroup>

## Additional Help

<CardGroup cols={2}>
  <Card title="Contact Support" icon="headset" href="mailto:support@villagelabs.com">
    Get help from our team
  </Card>

  <Card title="Schedule Training" icon="graduation-cap" href="https://villagelabs.com/contact">
    Book a training session
  </Card>

  <Card title="Feature Request" icon="lightbulb" href="mailto:support@villagelabs.com?subject=Feature Request">
    Suggest an improvement
  </Card>

  <Card title="Report Issue" icon="bug" href="mailto:support@villagelabs.com?subject=Bug Report">
    Report a technical problem
  </Card>
</CardGroup>